Unexpected leaks can occur in plumbing systems and cause high bills. Cobb County Water System encourages the prompt and complete repair of leaks. The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The credit can be applied to no more than two affected months. The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak. Customers are responsible for paying the water bill while waiting for a leak credit to be processed.
Leak Credit Application
To apply for a leak credit, submit the following documentation
- A brief explanation of the type of leak
- A plumbing repair receipt, or a receipt for parts, if you made the repair yourself
- For Pool Leak Credits Only: Volume of the pool
Click here to apply online or mail the documentation to
Cobb County Water System
Customer Service - Leak Credit
660 South Cobb Drive
Marietta, GA 30060
If you qualify for a leak credit, it may take up to 30 days for a leak credit to be processed, so it may not show on your next bill. Customers are responsible for paying the water bill while waiting for a leak credit to be processed. If the leak is catastrophic and paying the bill will cause a hardship, please contact customer service for additional assistance at 770-419-6200.
Yes, you will receive a letter stating whether it was approved or denied. If your request for a leak credit is approved, your notice will be sent after the credit is applied so we can provide the amount of the credit. It may take up to 35 days to receive the notice. (See response above.)
No, the Water System is not responsible for leaks between the meter and the house or in the house. The maintenance and repair of pipes and fixtures after the water meter are the sole responsibility of the customer. This includes any charges associated with a leak.
Cobb County Water System is not responsible for any private plumbing system issues. The Water System has a Leak Credit Policy that provides a partial credit for eligible leaks once in a rolling 12-month period. The reason that we only provide partial credits is that we purchase water from the Cobb County-Marietta Water Authority so there is a real cost to us for the water that goes through your meter. If we provided full credits for leaks, then we would be transferring these costs associated with your leak to our other customers. The reason that we limit leak credits to one credit in a rolling 12-month period and only credit up to two months per leak is to encourage our customers to be good stewards of water by repairing leaks quickly and maintaining their plumbing.
No. Consistent with regional water conservation guidelines, the Water System does not give a credit for pool filling unless it must be drained to facilitate a repair. Leak credits for pool repairs are only for wastewater charges.
For more information on detecting, repairing, and preventing leaks, visit our leak page.