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Leak Credit Eligibility

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In some instances, Cobb County provides a nominal credit for charges associated with a leak on a private plumbing system.  Credits are provided in response to the related policy adopted by the Cobb County Board of Commissioners.  The purpose of the policy is to assist customers with a partial offset of the costs associated with certain plumbing failures, not to fully compensate a customer for the costs of a leak.  The maintenance and repair of private plumbing systems as well as any costs associated with its failure are the responsibility of the customer.

Leak in a home or business service line: In the event of a leak that results in loss of water that does not enter the sewer system, residential customers may qualify for a partial credit for wastewater once in a rolling 12-month period if repair of the leak is documented.  A customer may also qualify for a partial water credit.

Leak in a pool: You may receive one pool credit per year if the pool must be drained and refilled because of a repair.  The pool credit will be on wastewater charges only.

A new pool fill or filling a pool for the season: Consistent with regional water conservation guidelines, Cobb County does not give a credit for pool filling unless it has been drained to facilitate a repair.  Cobb County recovers the costs of the extensive wastewater system by billing wastewater equal to metered water use. Pool filling is a discretionary use of water and the water used to fill a pool is not readily available to us for future use.

Credit for irrigation use:  Consistent with regional water conservation guidelines, Cobb County does not give a sewer credit for outdoor water use.  Cobb County recovers the costs of the extensive wastewater system by billing wastewater equal to metered water use.  Outdoor irrigation is a discretionary use of water and the water used to irrigate outside is not readily available to us for future use.