Delinquency & Discontinuing Service
If payment is not made on current balance 10 days after the bill due date, the customer will be considered delinquent and assessed a $10.00 late fee. The customer is also subject to have service disconnected.
A $50 Processing Fee and a Deposit (if applicable) will be assessed to the account the morning of the disconnection. The balance must be paid prior to service restoration. Payment must be made during normal business hours*. For payments after normal business hours, an additional $75 Premium Fee will be charged and must be paid by noon the next business day or service will be disconnected again.
Payments made online are posted immediately. If the customer makes an online payment and the account is past due more than 30 days or service has been disconnected they must contact Customer Service during normal business hours* to advise of payment. This will ensure service will not be disconnected or service will be restored if already disconnected.
A returned check will result in a $30 returned check fee and the check amount added back to the account. The customer is subject to service disconnection if this causes the account to be past due and charges are not paid immediately. The $30 fee and the original check amount cannot be paid by a check. Only cash, credit card or money order is acceptable.
*Normal business hours:
Customer Service Facility, Monday through Friday, 8:00a.m. to 5:00p.m.
Call Center and Drive-thru Window, Monday through Friday, 7:30a.m to 6:00pm